Terms of Service

Supaforce provides a platform of AI agents that produce and publish marketing content, run advertising campaigns, and manage outbound sales workflows on your behalf. The Service connects to platforms you authorise — for example, Shopify, Slack, Google Analytics, and ad networks — and uses those connections to operate the features you have enabled.

We may release new features, modify existing ones, and retire features that no longer serve our customers. Where a change is material, we will give you reasonable advance notice.

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us promptly at support@supaforce.app if you suspect any unauthorised access.

You are responsible for ensuring that any third-party accounts you connect (Shopify, Slack, ad platforms, etc.) are owned or properly authorised by you.

The Service is sold on a monthly or annual subscription. Pricing is shown on the Pricing page and confirmed when you sign up. We offer a 7-day free trial; we do not charge during the trial.

After the trial, subscriptions renew automatically at the end of each billing period unless cancelled. Billing is handled by Stripe; by subscribing you agree to be charged the stated amount through the payment method on file. You may cancel at any time from the dashboard or by emailing us — cancellation stops the next renewal.

Refunds are not provided for partial billing periods. If you cancel within the trial, you will not be charged. If we make a material change to fees, we will give at least 30 days' notice and the change takes effect on your next renewal.

You may not, and may not allow any third party to:

• Use the Service to send spam, run deceptive practices, or violate any law.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Resell, sublicense, or operate the Service as a service for unrelated third parties without our written permission.
• Use the Service to publish content that infringes intellectual property, defames others, or contains harmful, illegal, or sexually explicit material.
• Bypass rate limits or other technical restrictions, or interfere with the operation of the Service.
• Use the Service to scrape, mass-extract, or otherwise abuse the APIs of third parties beyond their terms.

We may suspend or terminate accounts that violate these rules; for clear-cut violations, we may act without prior notice.

You retain ownership of the data, brand assets, and other content you provide to the Service ("Customer Content"). You grant Supaforce a worldwide, non-exclusive licence to host, copy, transmit, and display Customer Content solely for the purpose of operating the Service for you.

Outputs produced by Supaforce agents on your behalf — articles, ad creatives, prospect lists, etc. ("Outputs") — belong to you upon generation, subject to payment of your subscription. You are responsible for reviewing Outputs before they go live. We do not warrant that Outputs are free of errors or suitable for every purpose; you should apply normal editorial and legal judgement, particularly for regulated industries.

We may use anonymised, aggregated data about how the Service is used to improve the platform. We do not train shared models on private Customer Content; agent learning stays inside your workspace.

Supaforce, the platform, the agents, the recipes, the methodologies, and the underlying software remain our exclusive property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Nothing in these Terms transfers any of our intellectual property to you, other than the rights to use Outputs described above.

The Service interoperates with third-party platforms (Shopify, Slack, Anthropic, Stripe, ad networks, etc.). Your use of those platforms is governed by their own terms. We are not responsible for the availability, accuracy, or behaviour of third-party services, and we are not responsible for changes those providers make that affect the Service.

Each party may receive confidential information from the other. Each party agrees to protect the other's confidential information using the same care it uses for its own (no less than reasonable care) and not to disclose it except to employees and sub-processors who need it to perform under these Terms and are bound by confidentiality obligations.

We will provide the Service with reasonable care and skill. To the maximum extent permitted by law, the Service is provided as is and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or produce specific business results.

To the maximum extent permitted by law, and except for amounts owed under these Terms, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, goodwill, or data. Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid to Supaforce in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law — including, in the UK, liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.

You will defend, indemnify, and hold harmless Supaforce against any claim brought by a third party arising from your breach of these Terms, your Customer Content, or your use of the Service in violation of law. We will defend, indemnify, and hold you harmless against any third-party claim that the Service, as provided by us, infringes that party's intellectual property rights, subject to standard exclusions (e.g. modifications you make, combinations with third-party services we did not specify).

These Terms begin when you create an account and continue until your subscription ends or either party terminates them as set out below.

• You may cancel at any time. Your subscription continues until the end of the current billing period.
• We may suspend or terminate your account for material breach of these Terms after giving you reasonable notice and opportunity to cure (where curable).
• On termination, your right to use the Service ends. We will return or delete Customer Content as described in the Data Processing Addendum.

We may update these Terms from time to time. When we make a material change, we will notify active customers by email at least 30 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Addendum, are the entire agreement between you and Supaforce regarding the Service.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or reorganisation.

No waiver. Failure to enforce any right or provision is not a waiver of that right or provision.

Contact. Questions about these Terms? Email legal@supaforce.app.