Troubleshooting
Fix a problem
A stopped agent, a post that did not publish, a sequence that is not sending, and more.
In this guide
My agent stopped mid-task
Why: The run was cut off — most often by an update to Supaforce — and the agent says “Interrupted — please resend” or that your message wasn't picked up in time.
Fix it
Send your message again in the same conversation. The conversation and anything already made are kept, so it picks up from there.
My post did not publish
Why: Something it needs to publish is missing. Open the item in Work and read Where it goes — it says which.
Fix it
- No channel chosen — pick one on the item. The calendar also flags these.
- The channel needs reconnecting — disconnect and connect it again in Tools, then approve or schedule again.
- Instagram with no picture — Instagram needs an image or video on every post. Attach one.
- A channel Supaforce can't publish to — see which channels publish.
My sequence is not sending
Why: A sequence needs four things before an email leaves.
Fix it
- It was approved — press Approve & start under Sales → Sequences.
- A mailbox is connected under Tools → Email sending.
- The prospect has an email address. Prospects without one are held, and the sequence says so.
- It is time: follow-ups go between 9 and 11am on weekdays, in the recipient's timezone. See when emails go out.
An image is taking a while
Why: A finished image takes about 4–7 minutes: your team plans it, generates a scene, places your product or screen, adds your type and logo, then checks the result — and redoes a step if a check fails. A film takes longer, about 8 minutes.
Fix it
You can leave the page; it lands in Your work. To see where it is, open How this was made on the finished picture.
My product or screen was redrawn
Why: The reference was set to Mood, which borrows the feel but never copies the item.
Fix it
Attach it again set to Exact. For an app screen, crop the screenshot to just the app first. See Exact or Mood.
There is no Edit button on an image
Why: Uploads and Figma exports are flat — one image with no layers to edit.
Fix it
Use Ask, or the actions on the canvas. See editing flat images.
I ran out of credits
Why: Agents stop with “Not enough Work Credits” when your balance can't cover the next step.
Fix it
Top up in Settings → Billing, then ask again. Turn on Auto-recharge so it doesn't happen mid-task.
An agent says a tool isn't connected
Why: The tool was never connected, was disconnected, or needs a permission added since you connected it.
Fix it
Open Tools and connect it — or disconnect and connect it again to grant the new permission.
An agent can't post in Slack
Why: Its channel was archived or renamed, or the app was removed from it.
Fix it
Press Add Agents to Slack in Settings → Agents. See Slack.
Keep going
Still stuck?
Ask any agent “how do I…” in the app — they answer from this help centre. Or email support@supaforce.ai and we'll reply within one business day.